Shipping & Ordering Information

ORDERING BY TELEPHONE - TOLL FREE
Phone orders are welcome. Our toll free lines are open six days a week; Monday through Friday, 8:00 a.m. to 5:30 p.m. Pacific Standard Time.
DIAL TOLL FREE ANYWHERE IN THE USA AND CANADA 
800-722-0009, OUR LOCAL LINE IS 775-882-5100
We accept Visa, MasterCard, Discover, bank check, or money orders.

FAST SHIPPING
It is our goal to ship orders within 24 hours! A large percentage of orders are in fact shipped the same day!

SHIPPING CHARGES
Whenever possible, we ship via UPS within the US, Canada and other countries that offer UPS service. Our standard shipping charge is 10% of the order amount. We have a minimum shipping charge of $9.00 and a maximum shipping charge of $ 45.00 on most shipments. Shipping outside of the continental US will be charged at actual shipping plus a $10.00 handling charge. UPS oversize and double oversize will be charged actual shipping plus handling. We also offer UPS next day, 2nd day and 3rd day air. Charges will be actual plus special handling. See our catalog for details.

DAMAGED MERCHANDISE - SHORTAGES
Merchandise damaged in shipment must be reported to the carrier (UPS, etc.) immediately and then held with all the shipping cartons. Also, call us immediately so we may replace the damaged parts. In case of a shortage or error, please call us within 3 days of receipt.

PRICES
Due to periodic changes in prices by our suppliers, prices may change without prior notice. 

RETURNS - REFUNDS - NO HASSLE!
No hassle means that you may return any non-installed part purchased from Concours Parts & Accessories at any time and for any reason! We only ask that you please enclose a copy of our invoice. We will then send you a refund in full for the part(s) returned!

CONCOURS QUALITY PARTS
Whether you are just out for a Sunday drive, or showing your T-Bird in a local or Club Concours d' Elegance, it is important for you to have Concours Quality authentic parts on your Bird. After 40 years of showing Fords and Thunderbirds as well as selling parts for them, we know the difference between just 'parts' and 'Concours Quality Parts'! When ordering from our easy to read catalog, you receive only the best parts available!

LIFETIME GUARANTEE!
We feel so confident about the quality of our parts, that we offer a 'life-time guarantee' on all of the parts we sell! That's right - we guarantee all of our parts against defects in material and workmanship for as long as you own your car!